We are dog friendly

 With these dangerously high temperatures, leaving your four-footed pal at home is best. However, if you are traveling with your dog and plan to stop by West Wind PLEASE don't leave your dog in your car or sitting outside in the heat. We are PET FRIENDLY! You are always welcome to bring your dog into the shop to enjoy the A/C and get a drink of water and a treat. Let's keep those pups safe during this heatwave!

DECEMBER 2023 HOURS

 

Holiday Hours December 2022

 

Summer Hours

 

Spring Hours effective April 1, 2022

 

Holiday Hours 2021

 

RE-Opening June 11/21

 

Tomorrow is the big day!  We're reopening to foot traffic at 10 am, Friday, June 11!  Hooray!  We are so excited!
Safety measures will be in place, limited numbers in the shop, and masks are required!

To help with traffic flow, CURBSIDE SERVICES WILL CONTINUE  to be offered.

If you know what you need please feel free to place your order ahead of time for curbside pick-up.  This is especially useful for people who are in need of one specific item (ie. pet food, outdoor spray, a specific clothing garment, a specific bird feeder, etc).   If you call/email/FB or IG message, or text ahead we will have your items ready for you to pick up on arrival and you can avoid any line-up to enter the shop as your pre-ordered/pre-payed item will be brought out to you at the front door.   Easy peasy!

For IN-STORE shopping, we are so happy to have you back in the shop!  With our capacity limited we are only able to have a few people per floor in the shop at once.  We will do our best to manage both levels of the shop to give everyone a chance to browse and enjoy our newest arrivals safely.    We greatly appreciate your patience during these challenging times as we try to accommodate these restrictions. 

We can't wait to see you, we've missed you all so much!

#westwindgifts #bancroft #cottagecountry #shopbancroft #supportsmallbusiness #shoplocal #openontario #bancroftrocks 

Updated curbside pick-up hours

With the Ontario government extending the lockdown into the middle of June now, we are adjusting our hours. 

We will be at the shop TUESDAY to SATURDAY by 10 am. 

To place an order for curbside pick-up please contact us through one of the following methods:

Facebook message us

Email westwindgifts@gmail.com

Text Sandra directly at 613-334-0285 (please no late-night calls or texts!)

Call the shop 613-332-1196 Once we are able to open to foot traffic our 7 days per week summer hours will begin.

April 8, 2021 Lockdown

 

Here we go again……

The Ontario government has mandated that we must once again close our business to foot traffic and only offer curbside services.  

We will be at the shop TUESDAY and FRIDAY from 1030-130 for curbside pick-up.  We are available SUNDAY by appointment for customers who are not able to come on weekdays.

To place an order for curbside pick-up please contact us through one of the following methods:

Facebook message us

Email westwindgifts@gmail.com

Text Sandra directly at 613-334-0285 (please no late-night calls or texts!)

Call the shop 613-332-1196 on Tuesday or Friday mornings.

Thank you for your patience as we navigate our third shutdown, we hope to be open to serve you in-store again soon. Stay safe everyone.

Reopening February 10

 

We are reopening to foot traffic on Wednesday, February 10 at 10 am!

As always, we are taking precautions to keep our customers and team members safe, including limiting the number of customers in the shop and enhanced cleaning protocols.

A facemask is mandatory to enter the shop. If you are unable to wear a mask, please contact us via phone or email to place an order for curbside pick-up.

If you have been out of the country in the last 2 weeks, or in contact with anyone who has been, please do not enter the store.

If you are experiencing any symptoms of covid-19 such as loss of taste/smell, fever, sore throat, cough, or have been around someone who has, please do not enter the store.

We understand that even with increased safety measures in place, some of our valued customers will prefer to use contact-free curbside pick-up. We will continue to offer this service for as long as needed, and of course, shipping will also be available for our out-of-town customers. The safety and comfort of our customers and team is always our top priority.

If we all do our part we can safely navigate these challenging times. See you Wednesday!

Update to hours due to the provincial lockdown

Effective Dec 26/20 modified services will be in place to accommodate the government's forced closure to foot traffic.

We will now be closed Dec 25 - 27.  We apologize for the inconvenience this may cause.

Staff will be on-site Dec 28-30 from 11-4 to provide curbside pick-up/exchanges.  Please call the shop at 613-332-1196 from your vehicle when you arrive and a team member will assist you.

For the month of January until the closures are lifted, curbside pick-up will be available on select days, by appointment.  Updates will be posted to Facebook and IG regularly.

To arrange curbside service throughout the month of January please contact us through one of the following methods:
Facebook message us
Email westwindgifts@gmail.com
Text Sandra directly at 613-334-0285 (please no late-night calls or texts!)

Call the shop 613-332-1196

December 2020 hours

 Please note our extended holiday hours leading up to Christmas. (click the image to view in larger size)

Private Shopping now available

 

💚Book your private shopping appointment at West Wind.

The holidays are fast approaching and everyone is trying to get their shopping done early this year. We know that some households have vulnerable family members and are not comfortable shopping during regular hours when other customers are in the store. To accommodate the needs of our customers who want to shop in person but are trying to minimize all contact with people outside of their bubble, we are now offering private appointments.

Appointments are available Tuesday - Saturday in half hour blocks before we open in the morning.

Appointments are available for individuals or for small groups all in the same "bubble". Mask wearing is still required.*

Call, Facebook message, or email us to book your private morning appointment.

*As always, customers who are unable to wear a mask may call or email their order for contact-free curbside pick-up -- virtual facetime shopping is available if needed.

Safety measures to keep us all safe

Our hand cleaning counter for outside our shop

🌼We understand that even with increased safety measures in place, some of our valued customers will prefer to use contact-free curbside pick-up. We will continue to offer this service for as long as needed, and of course, shipping will also be available for our out-of-town customers. The safety and comfort of our customers and team is always our top priority.

We are taking precautions to keep our customers and team members safe.
✅Hand sanitizer is available for customer use at our front door and cash area. Please use it!
✅We will be disinfecting our counter area between customers, and cleaning high contact areas like door handles, railings, etc frequently throughout the day.
✅A plexiglass barrier has been installed at our cash area.
✅Team members will be hand washing and using hand sanitizer frequently and have face masks for their personal use.
✅Our fitting room will be available if an item absolutely has to be tried on, and the room will be disinfected after each use. Items that have been tried on and not purchased will be put in the backroom for 72 hours before being put back out for sale.
✅Floor markers have been installed throughout the shop to encourage social distancing, and signage is posted to remind customers to stay 6 ft away (one moose length) from others.
✅We will limit the number of customers in our shop to ensure social distancing protocols can be followed.

What can you do to help keep everyone safe?
❎If you are experiencing any symptoms of COVID-19 please do not enter the shop. Call us to place an order instead.
✅Hand sanitizer is available, please use it.
✅We encourage customers to wear a protective facemask. (We'll have some super cute ones available soon!)
✅Use the moose tracks throughout the shop to stay safely away from other people.
⚠️Please only touch items you plan to purchase. Our team members will be happy to check prices, find sizes, to help minimize the handling of items.
⚠️Please avoid trying garments on unless absolutely necessary.
✅Debit and credit card purchases are preferred over cash.

If we all do our part we can safely navigate these challenging times. Over the coming days and weeks, we will make any necessary changes to our protocols to best meet the needs of our customers while keeping all of us safe.

Re-opening for foot traffic

We are open for CURBSIDE pickup this Victoria day long weekend. 

Friday 11-4
Saturday 11-4

As per the Ontario government's guidelines, we will be re-opening our store to foot traffic on Tuesday, May 19.

Rest assured, we will be taking precautions to keep our customers and team members safe. 

Hand sanitizer will be available for customer use.

We will be disinfecting our counter area between customers, and cleaning high contact areas like door handles, railings, etc frequently throughout the day.

Markers (moose tracks, of course) are being placed throughout the shop to encourage social distancing, and signage will be hung to remind customers to stay 6 ft away from others.

We understand that even with increased safety measures in place, some of our valued customers will prefer to use contact-free curbside pick-up.  We will continue to offer this service for as long as needed, and of course, shipping will also be available for our out-of-town customers.

Thank you to all of our loyal customers who have supported us over the last 2 months during the closure.  We look forward to seeing you all soon.