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Saturday 21 March 2020

Temporary Closure due to COVID 19

After much discussion with our team and fellow business owners in town, we have made the very difficult decision to close our shop for the time being. 😢

Thank you to all of our amazing customers who have shown us so much support through these difficult times. You guys are the best. 💕 The last of our out-of-town orders will be shipped out Monday morning.
🐾Pet Food customers - we know consistency in your pet's diet is important and we are still available for pet food purchases as long as we are permitted to do so. Anyone who needs to make a purchase:
Text or call Sandra at 334-0285
or Facebook message us
We will make arrangements for contact-free purchasing for you.
Stay safe everyone. There will be better days ahead. 💓

Monday 16 March 2020

Important information for our Pet Food customers

A message to our customers who rely on us for your pet's food.

We know your pet's health is important and that continuity in their diet is essential. We have a plan in place to get us all through these challenging times. A little bit of pre-planning now will help mitigate disruption should we experience temporary closure or supply chain issues.

Firstly, if you need pet food but find yourself self-quarantined due to possible exposure to COVID-19, you are exhibiting symptoms, or have a compromised immune system, we have a plan. We can accommodate NO-CONTACT purchasing of your pet food and have several options available to get your pet's food to you safely. Please call us at 613-332-1196 or text 613-334-0285 if you are in need of NO-CONTACT assistance.

Second, if you are in a position where you can purchase a bulk supply of your pet's food in advance and you wish to do so, now is the time to let us know. If you would like to place a bulk order please contact us before March 19.

We place orders frequently based on our usual customer needs. We do not have extra inventory on hand to accommodate large purchases that are well beyond what you would normally purchase. To ensure we have pet food available for all of our customers, we ask that you contact us in advance if you need a larger than normal quantity of food.

Finally, if we do find ourselves in a position where we have to shut down for a few weeks, we will do our best to ensure that no-contact pick-ups/drop-offs can be accommodated and that we will have a reasonable inventory available to get us all through.

With a bit of preparation, we can all navigate these challenging times.

Wash your hands, be prepared, walk your dog, and stay healthy! 🐾